Terms & Condition

Last Updated: 1 January 2026

Welcome to Prosoft Solutions.
By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. About Us

Prosoft Solutions is a technology service provider offering WhatsApp API integration, automation tools, CRM solutions, and digital communication services.
Prosoft Solutions is a unit of Soni Collection, operating from:

Address:
AT – New Jute Mills, Gaushala
Katihar, Bihar – 854105, India

Email: support@prosoftsolutions.site
Website: https://prosoftsolutions.site

2. Services Offered

We provide the following services:

  • WhatsApp Business API integration

  • Automation and chatbot solutions

  • CRM and lead management tools

  • Digital communication and workflow automation

  • Technical support and system setup

All services are provided on a subscription or service-based model.

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information

  • Use our services only for lawful business purposes

  • Not misuse, resell, or reverse-engineer our platform

  • Comply with WhatsApp/Meta policies and applicable laws

Any misuse may result in suspension or termination of services without refund.

4. Payments & Subscriptions

  • All payments are billed in advance unless otherwise specified.

  • Subscription fees are non-refundable once the service is activated.

  • Pricing may change with prior notice.

  • Failure to pay may result in suspension of services.

5. WhatsApp API Usage Policy

Users must strictly follow:

  • WhatsApp Business Policy

  • Meta Platform Terms

  • Opt-in rules for customer messaging

We are not responsible for account suspension due to policy violations by the client.

6. Data & Privacy

We respect your privacy and protect your data.
Client data is used only for service delivery and never shared with third parties without consent.

Please refer to our Privacy Policy for more details.

7. Limitation of Liability

Prosoft Solutions shall not be liable for:

  • Business losses

  • Data loss due to third-party systems

  • Service interruptions caused by external providers (Meta, hosting, etc.)

8. Termination of Service

We reserve the right to suspend or terminate services if:

  • Terms are violated

  • Payment obligations are not met

  • Illegal or unethical activities are detected

9. Changes to Terms

We may update these Terms & Conditions from time to time. Updated versions will be posted on this page.

10. Contact Information

For any queries or support, please contact:

Prosoft Solutions
📧 Email: support@prosoftsolutions.site
📞 Phone: +91-6206967924

✅ Disclaimer

Prosoft Solutions is an independent service provider and is not directly affiliated with WhatsApp or Meta Platforms Inc.